RETURN POLICY

Getting Your Money Back

When your return arrives at our facility, we’ll inspect it and then reach out by email to confirm we have it and to let you know whether your refund has been approved. An approved refund goes straight back to the original payment method you used, such as your credit card, without any extra steps needed from you.

What About Items on Sale?

Refunds apply only to items purchased at their regular price. Unfortunately, any item that was marked down as a sale or clearance item is not eligible for a refund.

If Your Refund Seems Delayed

If the money hasn’t appeared yet, we suggest starting with a careful review of your own bank account. From there, it’s a good idea to get in touch with your credit card provider, as they sometimes have their own processing timelines that can affect when the refund shows up. After that, checking with your bank directly is the next logical step, since a posting delay on their end is also common. Should you go through all of these and still not see the refund, please contact us at yh@zarecialize.com and we’ll look into it.

Replacing a Faulty Item

We’re happy to send you a replacement for the same item if the one you received is defective or damaged. To get that process started, just send an email to yh@zarecialize.com and we’ll provide you with the specific instructions on where to send the original item back.

Covering the Cost of Return Shipping

The shipping charges for sending an item back to us are yours to cover, and any original shipping costs from your order are not refundable. After you request a refund, we’ll email you the return address to use. Keep in mind that if you’re exchanging a faulty item, the time it takes to get the replacement to you depends on where you live.